FAQ

Orders

How do I track my order?
As soon as it ships, you receive an email with your tracking number. You can also see your orders in your customer account.

Can I change or cancel my order?
Yes, as long as it has not shipped. Email us as soon as possible at amanagroupstores@gmail.com with your order number.

Shipping

Is shipping free?
Yes. Tracked standard shipping is free on every order.

Where do you ship?
To the 27 European Union countries, the United Kingdom, the United States, Canada and Australia.

How long does delivery take?
Allow 1–3 business days for processing, then 7–14 business days in transit. Your order is delivered no later than 30 days after it is confirmed.

Will I pay customs fees?
Within the EU, no: our prices include VAT, collected at checkout. For the United Kingdom, the United States, Canada and Australia, import duties or taxes may be charged by local authorities; when they are not collected at checkout, they are payable by the recipient.

Can my order arrive in several parcels?
Yes, depending on the items. Each parcel then has its own tracking number.

Returns & refunds

Can I return an item?
Yes, you have 30 days from delivery to change your mind. Items must be unworn, with tags and in their original packaging.

How do I return?
Email amanagroupstores@gmail.com with your order number. Within 2 business days we send you the return address and instructions.

Who pays for returns?
Return shipping is paid by the customer, unless the item is defective, damaged or not as ordered.

When will I be refunded?
No later than 14 days after you tell us your decision, to your original payment method. The refund may wait until we receive the item or proof of shipment.

Can I exchange a size?
Return the item and place a new order in the size you need: it's the fastest option.

Payment

Is payment secure?
Yes. Payments are processed by certified providers; we never have access to your full card details.

Which currency will I pay in?
Your local currency: euro, pound sterling, US dollar, Canadian dollar or Australian dollar.

Which payment methods do you accept?
All those shown at checkout.

Products

How do I choose my size?
Each product page lists measurements and sizing advice. If in doubt, email us before ordering.

My item is defective — what now?
Contact us with photos. We repair, replace or refund at no cost, in line with your statutory rights.

Contact

Our customer care team replies Monday to Friday, 9 am – 6 pm (Paris time), within 2 business days: amanagroupstores@gmail.com.