FAQ — Frequently Asked Questions
Support
Frequently Asked Questions
Everything you need to know before you order. Can't find your answer? Contact us and we'll get back to you within 24 hours.
✦ Shipping & Delivery
How long does shipping take?
We offer free worldwide shipping on all orders. Delivery times are typically 7–14 business days depending on your location. USA orders usually arrive in 8–12 days. European orders in 7–10 days. You'll receive a tracking number by email as soon as your order ships.
Do you ship worldwide?
Yes — we ship to over 50 countries worldwide, completely free. No minimum order required.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also track your order anytime at our Order Tracking page.
Will I have to pay customs or import fees?
For most orders, no. However, some countries may apply import duties depending on local regulations. These fees, if any, are the responsibility of the customer. We recommend checking your country's import policy if you're unsure.
✦ Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed and in their original condition with tags attached. To start a return, contact us at our contact page and we'll guide you through the process.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.
Can I exchange for a different size?
Yes. If you ordered the wrong size, contact us within 30 days and we'll arrange an exchange. We recommend checking our size guide before ordering to ensure the best fit.
✦ Sizing & Fit
How do I know my size?
Every product page includes a detailed size guide table with exact measurements in centimeters. We recommend measuring your chest, shoulders and length and comparing to the chart. If you're between sizes, we always recommend going one size up for the relaxed Mediterranean fit our pieces are designed for.
Do Montrevell pieces run true to size?
Our pieces are designed with a relaxed, slightly oversized fit inspired by Mediterranean coastal style. If you prefer a more fitted look, size down. If you prefer a relaxed drape, go with your regular size.
I'm still not sure about sizing — what should I do?
Contact us before ordering and we'll help you find your perfect size. We'd rather take 5 minutes to get it right than have you deal with a return.
✦ Product & Quality
Is this real linen?
Yes. Our linen pieces are crafted from premium natural linen fabric — genuinely breathable, lightweight and built for warm weather. You'll feel the difference the moment you put it on. Some pieces use a linen blend (such as our Lyocell Linen Shirt) which adds an extra silky softness to the fabric.
How do I care for my Montrevell pieces?
All our pieces are machine washable — cold wash, gentle cycle, lay flat to dry. Avoid tumble drying to preserve the fabric quality. Linen naturally softens and improves with each wash.
Will the colours fade after washing?
Our fabrics are dyed to resist fading. Washing on a cold, gentle cycle and avoiding direct sunlight when drying will keep your pieces looking fresh for years.
✦ Orders & Payment
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay and Klarna (buy now, pay later). All transactions are SSL encrypted and 100% secure.
Can I cancel or modify my order?
We process orders quickly, but if you need to cancel or modify, contact us within 12 hours of placing your order and we'll do our best to help. Once shipped, we're unable to make changes.
Is checkout secure?
100%. All payments are processed through Shopify's encrypted checkout — the same platform used by millions of stores worldwide. Your data is never stored or shared.